Question 1

What exactly is Slim Aura Weight Balance+?

Accepted Answer

A 600 g powdered food supplement made from nine natural superfoods and green tea. Each 10 g scoop provides 5 g of natural dietary fibre, and it is designed to be mixed with water and taken once or twice daily alongside balanced nutrition and regular activity.

Question 2

Is it a medicine or a weight-loss drug?

Accepted Answer

Neither. It is a food supplement. It is not intended to diagnose, treat, cure or prevent any disease, and it makes no claim to cause weight loss on its own. It is formulated to support a healthy lifestyle, not to substitute for one.

Question 3

What is in it?

Accepted Answer

Psyllium husk (isabgol), flax seeds, chia seeds, green tea, saunf (fennel seeds), zeera (cumin seeds), ajwain (carom seeds), saunth (dry ginger) and darchini (cinnamon stick). Nothing else — no sugar, no sweetener, no artificial flavouring or colour.

Question 4

Does it contain sugar, gluten or animal products?

Accepted Answer

No added sugar, no gluten and no animal-derived ingredients. It is vegan friendly and non-GMO.

Question 5

Is it suitable for men as well as women?

Accepted Answer

Yes. It is formulated with women's daily wellness in mind because that reflects Dr. Urooj's clinical practice, but there is nothing in the formula specific to one sex.

Question 6

How should it be stored?

Accepted Answer

In a cool, dry place with the container tightly closed and away from direct sunlight. Do not refrigerate — moisture is what degrades a fibre powder.

Question 7

How do I take it?

Accepted Answer

Mix one scoop (approximately 10 g) into 250–300 ml of water, stir well and drink immediately — the fibre thickens quickly. Take once or twice daily, ideally 20–30 minutes before a main meal.

Question 8

Can I mix it with something other than water?

Accepted Answer

Yes — juice, a smoothie or lassi all work. Water remains the simplest option and keeps the serving free of added sugar.

Question 9

How much water should I drink alongside?

Accepted Answer

Eight to ten glasses across the day. This matters: dietary fibre draws in water, and increasing fibre without increasing fluid tends to cause discomfort rather than relieve it.

Question 10

Should I start with one scoop or two?

Accepted Answer

Start with one serving daily for the first week so your digestion adjusts, then move to twice daily if it suits you.

Question 11

Can I take it with my medication?

Accepted Answer

Speak with your physician first. As a general rule, leave a two-hour gap between any fibre supplement and prescription medication, since fibre can affect how some medicines are absorbed.

Question 12

Who should not take it?

Accepted Answer

Consult your physician before use if you are pregnant, nursing, taking regular medication, or have a diagnosed digestive condition. It is not intended for children.

Question 13

Where do you deliver?

Accepted Answer

Nationwide across Pakistan, to all major cities and most towns.

Question 14

How long does delivery take?

Accepted Answer

Orders are dispatched within 24 hours on working days. Delivery typically takes 2–4 working days depending on your city.

Question 15

How much does delivery cost?

Accepted Answer

A flat Rs 250 nationwide. Delivery is free on orders over Rs 3,500 — which includes a single jar of Weight Balance+.

Question 16

Can I track my order?

Accepted Answer

Yes. A tracking number is sent by SMS and email as soon as your parcel is collected by the courier.

Question 17

Do you offer cash on delivery?

Accepted Answer

Yes, cash on delivery is available nationwide alongside card and bank transfer.

Question 18

Do you ship internationally?

Accepted Answer

Not at present. International delivery is planned — join the newsletter to hear when it opens.

Question 19

What is your returns policy?

Accepted Answer

Unopened jars in their original seal can be returned within 14 days of delivery for a full refund of the product price.

Question 20

Can I return an opened jar?

Accepted Answer

For safety and hygiene reasons we cannot accept opened food products unless the item is faulty or was damaged in transit.

Question 21

My order arrived damaged. What now?

Accepted Answer

Email us within 48 hours with a photograph of the parcel and the product. A replacement is sent at no cost, and you do not need to return the damaged item.

Question 22

How long do refunds take?

Accepted Answer

Refunds are processed within 3 working days of the returned item being received, and reach your account within 5–10 working days depending on your bank.

Question 23

How does Subscribe & Save work?

Accepted Answer

You receive 15% off every delivery, sent automatically every 60 days — which matches one jar taken once daily. A reminder email arrives three days before each dispatch.

Question 24

Can I pause or cancel?

Accepted Answer

At any time, from your account, with no fee and no notice period. Changes made before the reminder email apply to the next delivery.

Question 25

Can I change how often it arrives?

Accepted Answer

Yes — 30, 45, 60 or 90 days. Customers taking two servings daily usually move to 30.

Question 26

How do I book an appointment?

Accepted Answer

Use the booking form on this site. You will receive a confirmation with your appointment time and, for online sessions, a video link.

Question 27

Do I have to buy the product to book?

Accepted Answer

No. Consultations are entirely independent of the product, and many patients are never advised to take it.

Question 28

Are online consultations available outside Pakistan?

Accepted Answer

Yes. Online sessions are available internationally, scheduled in Pakistan Standard Time.

Question 29

What does a consultation cost?

Accepted Answer

Fees are confirmed when your appointment is booked, and vary by consultation type and duration.

Question 30

What do you do with my personal data?

Accepted Answer

We use it to fulfil your order, manage your appointment and — only with your consent — send you the newsletter. We do not sell or share customer data with third parties for marketing.

Question 31

How do I unsubscribe from emails?

Accepted Answer

Every email carries an unsubscribe link. You can also email us and we will remove you the same working day.

Question 32

Are my payment details stored?

Accepted Answer

No. Payments are handled by the payment provider and card details never reach our servers.

Question 33

Where can I read your full terms?

Accepted Answer

Full terms of service and privacy policy documents are available on request from hello@slimaura.com and will be published here before launch.

Questions, answered plainly

The Product

Taking It

Shipping & Delivery

Returns & Refunds

Subscriptions

Consultations

Privacy & Terms

Ask us directly